1. Contact Email.

For general support, questions, website issues, customer help, courier enquiries or business support, please email:

hello@we-collect.uk.

We recommend using email so there is a clear written record of your enquiry.

2. Customer Support.

Customers can contact WE-COLLECT about bookings, collection details, delivery issues, account questions or general service enquiries.

When contacting us, please include:

• Your full name.
• Your email address.
• Your phone number, if relevant.
• The pickup address or delivery address, if relevant.
• The date and time of the booking or issue.
• A clear description of what happened.

3. Courier Support.

Couriers and courier applicants can contact us about applications, onboarding, safety guidance, account questions, documents, availability or concerns about courier work.

Please include your name, contact details and a clear description of the issue or question.

• Courier application questions.
• Document or eligibility questions.
• Safety or conduct concerns.
• Account or profile questions.
• Availability or working-area questions.
• Feedback about courier systems.

4. Business And Restaurant Support.

Restaurants, takeaways and local businesses can contact WE-COLLECT about working with us, business registration, menu listings, customer collections, service setup or partnership questions.

When contacting us, please include:

• Business name.
• Contact name.
• Business address.
• Phone number.
• Email address.
• A clear description of what you need help with.

5. Safety Concerns.

If you need to report a courier safety concern, unsafe riding, unsafe driving, damaged food, poor conduct or another issue that could affect public safety, please email us as soon as possible.

Email: hello@we-collect.uk.

If someone is in immediate danger, contact the emergency services first.

6. Privacy, Cookies And Data Requests.

If your enquiry is about personal data, privacy, cookies, marketing messages or a data rights request, please contact us by email.

Email: hello@we-collect.uk.

Please include enough information for us to identify your request, but do not send unnecessary sensitive personal information.

7. Accessibility Support.

If you find an accessibility problem on our website, or if you need information in a different format, please contact us.

Email: hello@we-collect.uk.

Please tell us which page or feature caused difficulty, what happened, and what device, browser or assistive technology you were using, if relevant.

8. Response Times.

WE-COLLECT is a developing business, so response times may vary depending on workload and the type of enquiry.

We will aim to respond as soon as reasonably possible. Urgent safety or operational concerns will be reviewed as a priority where possible.

9. Information To Avoid Sending.

For your safety and privacy, please do not send unnecessary sensitive information unless we specifically ask for it.

• Do not send full bank card details by email.
• Do not send passwords.
• Do not send private login details.
• Do not send unnecessary identity documents unless requested.
• Do not send another person’s personal data unless necessary.
• Do not send medical or highly sensitive information unless essential to the issue.

10. Contact Details.

WE-COLLECT. ETHICAL COURIERS LTD.
15–17 Middle Street.
Brighton.
East Sussex.
BN1 1AL.
United Kingdom.

Company Number: 14850497.

Email: hello@we-collect.uk.