1. Safety Comes First.

WE-COLLECT expects every courier to put safety before speed, convenience or earnings.

No delivery is more important than public safety, courier safety or legal road use.

• Ride or drive safely at all times.
• Follow the Highway Code.
• Respect pedestrians, cyclists, drivers and public spaces.
• Never take unnecessary risks to complete a collection or delivery.

2. Legal Road Use.

Couriers must use roads, cycle lanes and public spaces lawfully and responsibly.

• Stop at red lights.
• Do not ride on pavements unless legally permitted.
• Do not ride against traffic.
• Use lights when visibility is poor or when required.
• Use safe road positioning.
• Give pedestrians priority where required.
• Do not block crossings, doorways, roads or business entrances.

3. E-Bike, Bicycle And Vehicle Safety.

Couriers must make sure their bike, e-bike, scooter, motorcycle or vehicle is safe, legal and suitable for delivery work.

• Brakes must work properly.
• Tyres must be safe and roadworthy.
• Lights and reflectors must be used where needed.
• Batteries and chargers must be used safely.
• E-bikes must meet UK legal requirements.
• Vehicles must be insured, taxed and roadworthy where required.

4. No Dangerous Riding Or Driving.

Dangerous, aggressive or careless behaviour is not acceptable.

• No red-light jumping.
• No pavement riding where not permitted.
• No unsafe overtaking.
• No weaving through pedestrians.
• No racing other riders or vehicles.
• No intimidating customers, staff or members of the public.
• No riding or driving while impaired by alcohol, drugs, tiredness or distraction.

5. Phone And Navigation Safety.

Couriers must use phones and navigation safely.

• Do not type, scroll or read messages while moving.
• Stop safely before checking directions.
• Use hands-free navigation where appropriate and legal.
• Do not let delivery apps distract from road awareness.
• Never prioritise phone alerts over safety.

6. Food Bag And Order Handling.

Couriers must handle customer orders carefully, hygienically and professionally.

• Use a clean insulated delivery bag where needed.
• Keep food upright and secure.
• Avoid spills, crushing or contamination.
• Do not open sealed food packaging.
• Keep hot and cold items separated where practical.
• Report damaged, leaking or unsafe orders.

7. Customer And Business Conduct.

Couriers represent WE-COLLECT when collecting from businesses and handing orders to customers.

• Be polite and respectful.
• Follow reasonable business collection instructions.
• Do not argue with restaurant staff, customers or the public.
• Respect customer privacy and property.
• Do not share customer addresses or personal information.
• Report problems calmly and accurately.

8. Documents, Insurance And Eligibility.

Couriers may be asked to provide information or documents needed to confirm suitability, safety and compliance.

• Right-to-work information where required.
• Proof of age where required.
• Insurance details where required.
• Vehicle or e-bike information where relevant.
• Updated contact details.
• Any safety-related information requested by WE-COLLECT.

9. Reporting Safety Concerns.

Customers, businesses, couriers and members of the public can report safety concerns to WE-COLLECT.

Reports may include unsafe riding, unsafe driving, damaged food, poor conduct, suspected illegal vehicle use or any behaviour that could put people at risk.

Email: hello@we-collect.uk.

10. Breach Of The Safety Code.

If a courier breaches this Safety Code, WE-COLLECT may review the issue and take appropriate action.

• Warning or guidance.
• Temporary restriction from courier work.
• Removal from the courier platform or approved courier list.
• Referral to the relevant authority where legally required.

Serious safety breaches may result in immediate removal.