1. What You Can Report.

You can report any issue connected to WE-COLLECT, including:

• Booking problems.
• Collection or delivery problems.
• Courier conduct concerns.
• Unsafe riding or driving.
• Food handling or damaged order issues.
• Website problems.
• Account or registration problems.
• Business or restaurant listing issues.
• Privacy, cookie or data concerns.
• Accessibility problems.
• Suspected fraud, misuse or account sharing.
• Modern slavery or exploitation concerns.

2. Customer Issues.

Customers can report issues with bookings, collection details, delivery addresses, courier conduct, damaged orders, missed collections or service problems.

Please include:

• Your full name.
• Your email address.
• Your phone number, if relevant.
• The pickup address or delivery address, if relevant.
• The date and time of the issue.
• A clear description of what happened.

3. Courier Safety Issues.

You can report unsafe courier behaviour, including dangerous riding, unsafe driving, red-light jumping, pavement riding where not permitted, aggressive conduct, unsafe parking or behaviour that puts people at risk.

If someone is in immediate danger, contact emergency services first.

• Describe what happened.
• Include the location.
• Include the date and time.
• Include any identifying details, if known.
• Include photos or screenshots only if safe and appropriate.
• Do not put yourself at risk to collect evidence.

4. Business And Restaurant Issues.

Restaurants, takeaways and local businesses can report problems with listings, collection instructions, customer collections, courier behaviour, menu details, business information or service setup.

Please include your business name, contact name, business address, email address and a clear explanation of the issue.

5. Website Or Technical Issues.

If the website is not working properly, please tell us what page or feature caused the problem.

Useful details include:

• The page URL.
• What you were trying to do.
• What went wrong.
• Your device type.
• Your browser.
• A screenshot, if helpful.

6. Privacy, Cookie Or Data Issues.

You can report privacy concerns, cookie issues, incorrect personal information, unwanted marketing messages or data rights requests.

Please email us at hello@we-collect.uk and include enough information for us to identify and review your request.

Do not send unnecessary sensitive personal information unless we specifically ask for it.

7. Accessibility Issues.

If you find an accessibility problem on our website, or if you need information in another format, please report it.

Please include the page or feature you had difficulty using, what the problem was, and what device, browser or assistive technology you were using, if relevant.

8. Serious Safety Or Exploitation Concerns.

If you are reporting suspected exploitation, coercion, modern slavery, account misuse, forced labour, unsafe working practices or a serious safeguarding concern, please make that clear in your email subject line.

If someone is in immediate danger, contact emergency services first.

• Do not confront anyone directly.
• Do not put yourself at risk.
• Share factual details only.
• Include dates, times and locations where possible.
• Tell us whether the concern is urgent.
• Contact emergency services if there is immediate danger.

9. How To Report.

Please send your report by email:

hello@we-collect.uk.

Use a clear subject line, such as:

• Customer issue.
• Courier safety concern.
• Business support issue.
• Website problem.
• Privacy or data request.
• Accessibility issue.
• Urgent safety concern.
• Modern slavery or exploitation concern.

10. What Happens Next.

After we receive your report, we will review the information and decide what action may be needed.

Depending on the issue, this may include:

• Replying to ask for more information.
• Correcting website or listing details.
• Reviewing a booking or service issue.
• Reviewing courier conduct or safety concerns.
• Updating internal guidance or procedures.
• Taking appropriate action where serious concerns are identified.

11. Response Times.

WE-COLLECT is a developing business, so response times may vary depending on workload and the type of issue reported.

We aim to respond as soon as reasonably possible. Urgent safety or serious conduct concerns will be reviewed as a priority where possible.

12. Information To Avoid Sending.

For your safety and privacy, please do not send unnecessary sensitive information unless it is genuinely needed for the report.

• Do not send full bank card details.
• Do not send passwords.
• Do not send private login details.
• Do not send unnecessary identity documents.
• Do not send another person’s personal data unless necessary.
• Do not send medical or highly sensitive information unless essential to the issue.

13. Contact Details.

WE-COLLECT. ETHICAL COURIERS LTD.
15–17 Middle Street.
Brighton.
East Sussex.
BN1 1AL.
United Kingdom.

Company Number: 14850497.

Email: hello@we-collect.uk.