2. Information We Collect.

We may collect personal information when you use our website, contact us, register interest, make a booking, apply to become a courier, or register as a business partner.

• Name.
• Email address.
• Phone number.
• Address.
• Postcode.
• Pickup address.
• Delivery address.
• Booking or collection details.
• Order-related information.
• Customer registration information.
• Courier application information.
• Business or restaurant contact information.
• Website and cookie data.
• Messages sent to us through forms, email or other contact methods.

3. Customer Information.

When customers use WE-COLLECT, we may collect information needed to arrange collections, deliveries, customer support, postcode checks and service updates.

This may include your name, contact details, pickup address, delivery address, postcode and details linked to your booking or collection.

4. Courier Information.

When someone applies to become a courier, we may collect information needed to review the application, check suitability, communicate with the applicant and manage courier operations.

This may include name, email, phone number, address, postcode, date of birth, vehicle type, right-to-work information, insurance details, licence details and other relevant documents or information.

5. Business And Restaurant Information.

When restaurants, takeaways or businesses contact or register with WE-COLLECT, we may collect business information such as business name, contact name, email address, phone number, business address, website, menu details and service requirements.

6. How We Use Your Information.

We use personal information to:

• Provide and manage WE-COLLECT services.
• Respond to enquiries.
• Process customer bookings.
• Arrange collections and deliveries.
• Check whether customers are inside or outside our service area.
• Manage manual approvals and waitlists.
• Review courier applications.
• Communicate with couriers, customers and businesses.
• Send service updates.
• Send marketing updates where allowed.
• Improve our website and services.
• Protect the safety, security and reliability of our service.
• Comply with legal and administrative obligations.

7. Manual Approvals, Postcode Checks And Waitlists.

WE-COLLECT may manually review customer, courier or business registrations.

If a customer or business is outside our current service area, we may keep their details on a waitlist so we can contact them if WE-COLLECT expands into their area.

8. Payments.

WE-COLLECT is not currently taking online payments through the website, but we intend to introduce online payments in the future.

When online payments are introduced, payments may be processed securely through Stripe. WE-COLLECT will not store full card details on its own website. Payment information will be handled by the payment provider according to its own security and privacy standards.

9. Marketing.

We may use your contact details to send updates, offers, launch information, service news or relevant WE-COLLECT communications.

You can unsubscribe or ask us to stop sending marketing messages by contacting hello@we-collect.uk.

10. Cookies And Website Data.

We use cookies on our website.

Cookies help the website work properly, improve user experience, understand website traffic and support basic website functionality.

We may also use website data to understand how visitors use WE-COLLECT and to improve our services.

11. Who We Share Information With.

We only share personal information where needed to provide our service, operate our business, meet legal obligations or protect the safety and reliability of WE-COLLECT.

This may include sharing relevant information with:

• Assigned couriers.
• Relevant restaurants or businesses.
• Website, hosting and technical service providers.
• Payment providers such as Stripe when payments are introduced.
• Professional advisers where needed.
• Legal or regulatory authorities where required.

Customer collection and delivery details may be shared with assigned couriers and relevant businesses only when needed to complete or support the service.

We do not sell personal information to advertisers.

12. How Long We Keep Information.

We keep personal information only for as long as reasonably necessary for bookings, legal, admin, safety and business purposes.

When information is no longer needed, we will delete it or anonymise it where appropriate.

13. Security.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

No website or online system can be guaranteed to be completely secure, but we aim to keep personal information protected using appropriate safeguards.

14. Your Rights.

You have rights over your personal information.

You may ask us to:

• Confirm what personal information we hold about you.
• Provide a copy of your personal information.
• Correct inaccurate information.
• Delete your information where appropriate.
• Restrict or object to certain uses of your information.
• Stop sending marketing messages.

To make a request, contact hello@we-collect.uk.

15. Children.

WE-COLLECT services are not intended for children. We do not knowingly collect personal information from children.

16. Changes To This Privacy Policy.

We may update this privacy policy from time to time.

Any updated version will be posted on our website.