COURIER RIGHTS & SAFETY.
Courier work should never come at the cost of safety, dignity, or basic rights. At WE-COLLECT, safeguarding couriers is not optional, it is fundamental.
We actively protect couriers through clear policies, human oversight, and a system designed to prevent exploitation before it happens.
Safety Comes First.
No delivery is worth injury, danger, or stress. Couriers are never penalised for refusing unsafe deliveries, routes, or conditions.
- Severe weather conditions.
- Unsafe roads or environments.
- Damaged packaging, poor conditions, or unsafe routes.
Zero Tolerance.
Abuse toward couriers is never acceptable, whether it comes from customers, businesses, or anyone else. Reports are handled seriously, fairly, and with confidentiality.
- No abuse or harassment.
- Reports reviewed with balance.
- Couriers treated with dignity.
No Unsafe Items.
We prohibit deliveries that put couriers at risk. Orders must be suitable for safe collection, safe carrying, and safe handover.
- No open or poorly sealed drinks.
- No leaking containers.
- No overloaded or unstable bags.
Right To Be Heard.
Couriers always have the right to explain their side of any situation. Decisions are never automated or rushed through without human review.
- Human-led review.
- Chance to explain your side.
- Clear, fair decisions.
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Apply through our Work With Us page and take the first step.
Your Right To Safety Comes First.
No delivery is worth injury, danger, or stress. Couriers are never penalised for refusing unsafe deliveries, routes, or conditions.
- Severe weather conditions.
- Unsafe roads or environments.
- Damaged or unsuitable packaging.
- Unsecured drinks or spill risks.
Zero Tolerance.
Abuse toward couriers is never acceptable, from customers, businesses, or anyone else.
- Reports are taken seriously.
- Incidents are reviewed with balance.
- Confidentiality and care matter.
- Couriers are not treated as disposable.
No Unsafe Items, Ever.
We prohibit deliveries that put couriers at risk.
This includes:
- Open or poorly sealed drinks.
- Leaking containers.
- Overloaded or unstable bags.
- Items that damage courier equipment.
Your Right To Be Heard.
Couriers always have the right to explain their side of any situation.
Decisions are never automated. Every safeguarding issue is reviewed by real people who understand courier work.
Support When You Need It.
Support is local, human, and accessible. If something feels wrong, unsafe, or unfair, you can contact us directly, without fear of retaliation or account penalties.
- Speak to real people.
- Report unsafe or unfair situations.
- No retaliation for raising concerns.
- Support when it matters.
Our Safeguarding Commitment.
WE-COLLECT puts courier safety over profit. We do not tolerate abuse, rushed blame, or automated decisions.
Courier work should be safe, fair, and respectful. Safeguarding is not a feature, it is a responsibility.
Ready for courier work built around safety?
WE-COLLECT exists to raise standards in courier work.