1. What This Page Is For.

This page explains how to ask for accessibility help when using we-collect.uk.

You can contact us if something is difficult to read, difficult to use, hard to navigate, does not work with your device, or does not work properly with assistive technology.

2. What We Can Help With.

You can ask us for help with:

• Reading or understanding website content.
• Using forms or registration pages.
• Using booking or contact features.
• Finding important information.
• Reporting broken links or buttons.
• Reporting mobile display problems.
• Reporting keyboard navigation problems.
• Reporting screen reader issues.
• Requesting information in a different format.
• Reporting colour contrast or text-size problems.

3. Requesting Information In Another Format.

If you need information from the website in another format, please email us.

This may include a simpler written version, a larger text version, or help understanding a page or process.

Email: hello@we-collect.uk.

4. What To Include In Your Message.

To help us understand the problem, please include:

• Your name.
• Your email address.
• The page or feature you were using.
• What you were trying to do.
• What went wrong.
• Your device type.
• Your browser, if known.
• Any assistive technology you were using, if relevant.

5. Website Issues You Can Report.

Please tell us if you notice problems such as:

• Text that is too small or difficult to read.
• Text overlapping or spilling off the screen.
• Buttons or links that are hard to use.
• Forms that are difficult to complete.
• Images missing useful descriptions.
• Videos, images or animations causing difficulty.
• Pages that do not work well when zoomed in.
• Mobile layout problems.
• Keyboard navigation problems.
• Screen reader problems.

6. Response Times.

WE-COLLECT is a developing business, so response times may vary depending on workload and the type of request.

We will review accessibility help requests and respond as soon as reasonably possible.

7. Accessibility Statement.

Our full Accessibility Statement explains the accessibility standard we are working towards, known issues, and how we plan to improve the website.

You can link this page from your footer alongside the Privacy Policy, Cookie Policy and Accessibility Statement.

8. Contact Details.

WE-COLLECT. ETHICAL COURIERS LTD.
15–17 Middle Street.
Brighton.
East Sussex.
BN1 1AL.
United Kingdom.

Company Number: 14850497.

Email: hello@we-collect.uk.